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JobSpectrum.org allows you
to pay for purchases online by using your MasterCard,
Visa, and American Express credit cards. Because
some customers have concerns about providing their
credit card numbers over the Internet, we have
provided some answers to common questions.
Is it safe to provide
my credit card account numbers over the Internet?
We believe that it is safe to provide your credit
card account number over the Internet; if we didn't,
we wouldn't offer this payment option. All transfer
of your payment information, including credit
card handling, is done through a secure server
using the Secure Sockets Layer (SSL) protocol.
This allows your Web browser to encode any data
it sends to our server, so that even if someone
intercepted your information as it traveled across
the Internet they wouldn't be able to read it.
For more technical information on why SSL is a
safe way to send sensitive information, please
read Netscape's How SSL Works.
We have a "server certificate"
issued to us by VeriSign, the SSL certificate authority
on the Internet. They are a trusted third party
authenticator. This certificate verifies that you
are really sending your credit card number to us,
and not someone pretending to be us. It is standard
SSL procedure to get a certificate, usually from
VeriSign.
In the unlikely event that unauthorized use of your
credit card occurs, follow the reporting procedures
that your credit card provider has set up and contact
us immediately by phone (888-667-7988), fax (202-776-8187),
or e-mail .
Federal law limits your responsibility for unauthorized
charges to $50.00US (the maximum liability allowed
under the Fair Credit Billing Act. For more information
on the Fair Credit Billing Act, visit the Federal
Trade Commission Web site).
How do I know if a Web site is secure?
When you buy something on the Internet, look for
three things:
· All data you transmit is strongly
encrypted.
· The site you're doing business
with is the site you think it is.
· The site you're doing business
with processes your credit card information in a
safe and responsible manner.
SSL (Secure Sockets Layer), the industry-standard
security protocol that JobSpectrum.org uses to communicate
with secure browsers like Netscape and Internet
Explorer, takes care of the first two items. When
communicating with a secure server like ours, these
browsers encrypt the information you send in a way
that is extremely difficult for anyone else to decode.
If you are not sure whether your browser supports
secure transactions, don't worry. If it doesn't,
you won't be able to complete the transaction. You
should also look for a visual image that indicates
a secure site (see below).
Once your order is received, we take care to keep
your information confidential in the same ways that
we as consumers want our information secured.
How do I know I'm
in a secure area of the Web site?
There are several ways to confirm that you're in
a secure area. All SSL-capable browsers have a symbol
to indicate the secure mode (see below).
| Browser |
Symbol Location |
Insecure mode
symbol (normal operating mode) |
Secure mode
symbol |
| Netscape 1.2,
2.0, and 3.0 |
Lower left |
Broken Key |
Complete Key |
| Netscape Communicator
4.0 |
Lower left |
Open Lock |
Closed Lock |
| Microsoft Internet
Explorer |
Lower right |
NONE |
Closed Lock |
You can also tell when you're
in a secure area because the URL to the left of
the colon changes from "http" to "https"
to signify that a SSL protocol is being used to
communicate with the server. (http means HyperText
Transport Protocol; https means HTTP with SSL.)
In most browsers you'll also see a solid blue line
in the upper portion of the browser's window. This
additional visual cue tells you that you are browsing
a secure area.
One additional note: some browsers give you a warning
when you go from a secure area to a regular area.
The aim is worthy enough - to ensure that people
know when they've left a secure server. But in practice,
the message is often a bit startling, and makes
it look like you've done something wrong even though
you really haven't.
Why are some areas secure and others aren't?
Most of the activity on our site
involves the viewing of materials we've prepared
and made accessible to everyone, so there's no need
for these pages to be "secure". With a
product page or a help page, for example, there
is no security risk because no confidential information
is being exchanged. Anyone can access the same pages
by pointing their browser at http://www.JobSpectrum.org/.
The part of JobSpectrum.org that has extra security
is the checkout area. This is where you actually
purchase services from our site. The entire checkout
process takes place in a secure environment.
I understand your explanation but are there alternatives
to online transactions?
Certainly! You may contact us by phone Monday through
Friday (except holidays) during business hours (8:30am
to 5:00pm Eastern Time), or by fax with your credit
card information. You may also contact us by e-mail
but please do not include your credit card information
in the message; we will call you to complete the
transaction.
Please remember that you play a valuable part in
security as well. Your password to access your account
should never be shared with anyone and should be
changed frequently. After you are finished using
our site, you should log off and exit your browser
so no unauthorized persons can use the site with
your name and JobSpectrum account information. Furthermore,
if you provide any information to parties who operate
Web sites that are linked to or from our site, different
rules may apply to their collection, use, or disclosure
of your personal information. We encourage you to
review these sites' policies before revealing any
sensitive or personal information.
If you have any additional questions don't hesitate
to contact us by phone (888-667-7988), fax (202-776-8187),
or e-mail at . |
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